Under The Code, Te Rito Maioha commits to:

• Supporting students’ wellbeing and safety with a transparent, inclusive and whole-of-organisation approach.
• Ensuring ways for students to have a voice and responding to their wellbeing and safety needs in a way that upholds their mana and autonomy.
• Fostering learning environments that are designed to support positive student learning experiences across diverse groups.
• Supporting students with information and advice to manage their physical and mental health, and identifying and responding to those who need additional support.
• Having policies and practices that contribute to an education system that honours Te Tiriti o Waitangi.
• Providing a clear complaints and disputes resolution process.

We also honour additional guidelines for the wellbeing of international students. These include:

• Responding effectively to the wellbeing and safety needs of diverse international tertiary learners.
• Providing access to the right information, including offers, enrolment, contracts, insurance, visa and support for prospective international learners to make informed choices before their study.
• Providing orientation, ongoing information and advice to support achievement, wellbeing and safety.

If students are not satisfied with the support they receive or believe that Te Rito Maioha has not met The Code, they should take the following steps:

• Step 1: Discuss the issue with your regional education leader, programme leader or academic leader.

• Step 2: If the issue remains unresolved, or it proves inappropriate to raise the issue through Step 1, students should make a written complaint to the Director of Teaching, Learning, & Research.

• Step 3: If the issue cannot be resolved, students may take further steps to have matters resolved independently with NZQA or through the Dispute Resolution Scheme.

Independent Dispute Resolution

• Make a complaint to NZQA
  If the issue is about a specific process or practice that your education provider did that was unfair or inequitable and might need to be improved to comply with NZQA regulations.

• Contact the Tertiary Education Learner Dispute Resolution
  This is a free service to help domestic learners and providers resolve contractual and financial disputes.

• Contact istudent Complaints
  For international students, iStudents Complaints is an independent dispute resolution scheme established by the New Zealand Government. It helps international students resolve disputes between students and their education provider. It is important that you have raised any complaint with Te Rito Maioha, as above, before engaging iStudent Complaints.

Review the Learner Guide to Complaints for guidance on how and where to raise your complaints.

Further information is also made available to our students via the student portal.