Te Rito Maioha follows the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 (the Code).
The Code sets out Te Rito Maioha’s role and responsibilities to support the wellbeing and safety of domestic and international tertiary students.
Key features
Under the Code, Te Rito Maioha’s responsibilities include:
- Supporting students’ wellbeing and safety with a transparent, inclusive and whole-of-organisation approach
- Ensuring ways for students to have a voice and responding to their wellbeing and safety needs in a way that upholds their mana and autonomy
- Fostering learning environments that are designed to support positive student learning experiences across diverse groups
- Supporting students with information and advice to manage their physical and mental health, and identifying and responding to those who need additional support
- Having policies and practices that contribute to an education system that honours Te Tiriti o Waitangi
- Providing a clear complaints and disputes resolution process.
The Code also sets out additional guidelines for the wellbeing of international students. These include:
- Responding effectively to the wellbeing and safety needs of diverse international tertiary learners
- Providing access to the right information, including offer, enrolment, contracts, insurance, visa and support for prospective international learners to make informed choices before their study
- Providing orientation, ongoing information and advice to support achievement, wellbeing and safety.
Evaluation of pastoral care
Te Rito Maioha is periodically reviewed to assess how well it meets its responsibilities. This involves gathering feedback and ideas for improvement from students and student representatives.
Raising an issue or complaint
If students are not satisfied with the support they receive or believe that Te Rito Maioha has not met the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021, they should take the following steps:
- First, discuss the issue with their regional education leader, programme leader or academic leader
- Next, if the issue is unresolved, or it is inappropriate to raise the issue in this way, the student should make a written complaint to the Director of Teaching, Learning, & Research
- Finally, if the issue cannot be resolved, students may take further steps to have matters resolved independently with NZQA or the Dispute Resolution Scheme.
Independant dispute resolution
- Make a complaint to NZQA if the issue is about a specific process or practice that your education provider did that was unfair or inequitable and might need to be improved to comply with NZQA regulations
- Contact the Tertiary Education Learner Dispute Resolution. This is a free service to help domestic learners and providers resolve contractual and financial disputes.
- Contact istudent Complaints. For international students, iStudents Complaints is an independent dispute resolution scheme established by the New Zealand Government. It helps international students resolve disputes between students and their education provider. It is important that you have raised any complaint with Te Rito Maioha, as above, before engaging iStudent Complaints.
Current students of Te Rito Maioha will find more information about policies and procedures on their online student portal.
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