Student Withdrawal and Refund Policy
| Timing of Withdrawal |
Refund Amount |
Requirements |
|
Before and up to the end of 21 calendar days after the start date of the programme or course(s) you wish to withdraw from.
|
Full refund of payments made less an administration fee of 10% or $500 (whichever is the lesser amount).
|
The withdrawal form should be completed and submitted to [email protected] within 21 calendar days of the start of the programme or course(s) you are withdrawing from.
The withdrawal form can be found in the Wisenet student portal or by using this link
|
| More than 21 calendar days after the start date of the programme or course(s) you wish to withdraw from. |
There is no entitlement to a refund if you withdraw from courses after 21 days of the start of a semester.
A refund may be applied for on compassionate grounds.
Refunds on compassionate grounds may be granted at the discretion of the Director Teaching, Learning and Research.
|
An email should be sent to [email protected] outlining the reasons for your refund request on compassionate grounds.Your application will be considered by the Director Teaching, Learning and Research and additional supporting information may be requested |
If you withdraw after 21 days into the first semester you may receive a refund of the second semester's fees less the administration fee.
If you fail to attend or participate in a course or courses within the first 21 days of a course, or you stop attending or participating within the first 21 days, you will be treated as having withdrawn within this time period.
If you are entitled to a refund, the refund will be made to the source of the payment. (e.g. StudyLink if you have a student loan)
All of our courses are for a duration of three months or more.
You can apply to withdraw, change to part-time study, or put your studies on hold by completing this form.
Student Fee Protection
Te Rito Maioha Early Childhood New Zealand (ECNZ) operates a static
trust as our mechanism for the protection of student fees. The Trustee
of this Trust is Baker Tilly Staples Rodway, located in Wellington. This
arrangement has been accepted by the New Zealand Qualifications
Authority as meeting the requirements of the Education and Training Act 2020 and the
Student Fee Protection Rules 2021.
The Student Fee Protection Mechanism protects student fees and is
triggered if ECNZ undergoes a “Course Closure Event”. A course closure
event is where ECNZ is not able to deliver the programme of study for
which the student has made payment. Should this occur, ECNZ will publish
contact details of the Trustee on our website and provide additional
information on your entitlements, documentation requirements to obtain a
refund and detail of any meetings arranged for students to attend.
Government Fees Free initiative
If you’re planning to start tertiary study or training for the first time you may be eligible for fees-free.
If you’re a New Zealander or are ordinarily resident in New Zealand and were at school in 2017, 2018 or 2019 (other than as an adult student), you may qualify for the equivalent of one year's fees-free provider-based study or two years’ industry training.
If you’re not a recent school leaver, and you’ve done less than half a year of tertiary study or training (whether in New Zealand or in any other country), you may also qualify.
